How can I make payment?

• How can I make payment?

  You can either make a payment for your holiday via our Manage My Booking portal or by calling our Customer Services team. To make a payment online, log in with your booking details at https://bluebaytravel.co.uk/mybookingFew readers

• I am due a refund, how long should I wait for a refund?

  We will issue a refund once this is received from your tour operator. Most tour operators comply with Package Travel Regulations and issue refunds within 14 days. Once a refund is received our customer service team will call you to issue this back to the card used at the time of booking.Some readers

• When will I receive my tickets?

  Your tickets will be sent via email approximately 7-14 days prior to your departure date. Please check your junk or spam folder if you haven't received them to the email address on your booking 7 days prior to departure please email our Customer Services Team.Some readers

• How do I cancel my booking?

  Cancellations need to be received in writing via email from the lead passenger and email address held on file for your booking. Cancellation charges will apply as per the tour operator’s booking conditions and confirmation that this is accepted will need to be detailed in this email. The email needs to be sent to our Customer Services Team and they will action the cancellation of your booking. Once canceled you will automatically receive a cancellation letter and this will be the documeFew readers

• What happens if my flight time, airline or accommodation changes?

  Any change to your booking will be made inline with your tour operator’s terms and conditions. Flight changes less than 12 hours, airline carrier changes and accommodation changes to the same standard are usually deemed as minor/insignificant changes to your booking. This means normal booking terms and conditions will still apply. Should your holiday booking be affected by the change we will always notify you and our Customer Service Team are available to discuss available options should yFew readers

• What do I do if I want to amend something on my booking?

  If you want to amend your booking please contact our Customer Services team who will be happy to assist you with this. You can contact them via email or by calling them.Few readers

• What is my baggage allowance?

  Baggage allowances do vary by airline and also ticket type and cabin class. Your baggage allowance for your booking will be confirmed on your travel documentation sent to you approximately 7-14 days prior to departure. Please be mindful that should you have internal flights on your booking your luggage allowance may be less than your international flight allowance.Few readers

• How do I add special requests to my booking?

  If you ask the sales consultant at the time of booking they can arrange for the special requests to be added to your booking. If your booking has already been made please email our Customer Services team with your request and we can arrange for this to be added. Please note, special requests are never guaranteed.Few readers

• What happens if my documentation is incorrect?

  It is really important when you make a holiday booking once you receive your holiday documentation you check this thoroughly. This is to check for any mistakes that may have occurred at the time of booking. It is important that these are reported to our Customer Services Team within 48 hours are receiving your documentation.Few readers

• Can I pay interim payments on my booking?

  You can either make a payment for your holiday via our Manage My Booking or by calling our customer services team and you make payments for your booking at any point prior to your balance due date.Few readers

• How do I select seats on my booking?

  Pre bookable seats are not included in your holiday booking. The majority of airlines do charge for pre bookable seats prior to the opening of online check-in. Seats can be pre booked by visiting the airline directly. Your airline locator will be shown on your holiday documentation under the flight details section this will be sent to you within 48 hours of making your holiday booking. Some airlines require your booking to be ticketed before you can manage your booking via their websiteFew readers

• When is my balance due?

  Depending on your tour operator, balances are usually due 14 weeks prior to departure date. However your exact balance due date will be shown on your holiday documentation sent to you after you make your booking. Our system will automatically send balance reminders to the email address on file to remind you closer to the time. Was this article helpful?Few readers

• How do I complete Advanced Passenger Information (API)?

  You will need to visit your chosen airline’s website directly to add your Advanced Passenger Information on the manage your booking section. Your airline locator will be shown on your holiday documentation under the flight details section this will be sent to you within 48 hours of making your holiday booking. Some airlines require your booking to be ticketed before you can manage your booking via their website. Ticketing usually takes place approximately 4 weeks prior to your departuFew readers

• What happens if Blue Bay Travel makes a change to my booking?

  Any change to your booking will be made inline with your Tour Operator’s terms and conditions. Flight changes less than 12 hours, airline carrier changes and accommodation changes to the same standard are usually deemed as minor/insignificant changes to your booking. This means normal booking terms and conditions will still apply. Should your holiday booking be affected by the change we will always notify you and our Customer Service Team are available to discuss available options should yFew readers