• What is ATOL?

  ATOL stands for Air Travel Organisers' Licensing. It was first introduced in 1973 and updated in 2012. After a number of travel company failures left people stranded, the government took steps to ensure consumers were covered, should firms fall into financial difficulties. All of our package holidays are ATOL protected and when purchasing a holiday you will receive an ATOL certificate immediately at the point of booking. ATOL protection is not provided for flight only, hotel only and any holidaySome readers

• Do I need a Covid Test?

  Some countries require you to undertake a covid test as part of their entry requirements. You can check the destination by visiting the Foreign, Commonwealth and Development Office in regards to the entry requirements. We recommend that all customers view and sign up for alerts on their chosen holiday destination which will keep you up to date with any recommended advice Links: Foreign Travel Advice Travel AwareFew readers

• How do I arrange special assistance at the airport?

  If you ask the sales consultant at the time of booking they can arrange for the special assistance link to be sent through via email. Alternatively you can access the link here: https://bluebaytravel.co.uk/help/special-assistance Once completed this form will automatically be emailed to our Customer Services Team who will contact the tour operator/supplier to get this arranged. They may be in touch further if we require any further information but will confirm once this has been arrangedFew readers

• What happens if my holiday is delayed due to a hurricane or tropical storm?

  You should follow the advice of your airline who will provide you with the most up to date information. You should ensure you take out adequate travel at the point of making your holiday booking and ensure you have cover for travel delay as part of your policy as any additional expenses for such events would need to be claimed via your travel insurance policy.Few readers

• What is an out of date range flight?

  Out of date range flights are when a flight is outside of booking range which is usually at least approximately 10 months prior to departure. At the time of booking the airfare is calculated based on an estimation in anticipation that the seats will be available at the price quoted at the time of booking. You will be made aware at the time of booking that your flights are out of date range and this will also be detailed on your booking documentation. If we are able to secure flightsFew readers

• Will an infant have a seat on a flight?

  If your child is under the age of 2 they will not receive a seat on the flight. They will be required to sit on their parents lap for the flight. Some airline’s do offer a sky cot and bulkhead seats on their flights. You would need to contact the airline directly to request as they are subject to availability.Few readers

• Do I need a VISA to travel to my chosen destination?

  Some countries require a Visa as part of their entry requirements. You can check the destination by visiting the Foreign, Commonwealth and Development Office in regards to the entry requirements. We recommend that all customers view and sign up for alerts on their chosen holiday destination which will keep you up to date with any recommended advice. Links https://www.gov.uk/foreign-travel-adviceFew readers

• Can I pay for my holiday or balance on more than one card?

  Yes, multiple cards can be used to pay for your holiday. These can be taken via the Manage My Booking portal or by calling our customer services team. If you choose to make the payment online you would need to enter the value of what you wish to pay on each card used.Few readers

• What is ABTA?

  ABTA is an abbreviation for 'Association of British Travel Agents', ABTA is the UK's largest travel trade association for travel agents and tour operator. ABTA has been a trusted travel brand name for over 65 years, offering advice and guidance to the travelling public. Blue Bay Travel is a member of ABTA.Few readers

• When should I take out Travel Insurance?

  You should take out adequate travel insurance from the point of booking. It is vital this policy covers you for at least the value of your holiday, your destination, pre existing medical conditions, baggage/flight delays and any activities you intend to participate in whilst you are on your holiday. You may need to claim from your travel insurance policy if you need to cancel your booking due to unforeseen circumstances prior to travel.Few readers

• What happens if I get caught in a tropical storm or hurricane whilst in a resort?

  You should follow the advice of the hotel in these situations. They will provide information to all guests of the protocols that will be followed and instructions on what you will need to do during the time of the storm/hurricane.Few readers

• How do I find out the entry requirements for the country I am traveling to?

  We recommend that all customers view and sign up for alerts on their chosen holiday destination on the Foreign, Commonwealth, Development Office which will keep you up to date with the latest entry requirements for your chosen destination. Links https://www.gov.uk/foreign-travel-adviceFew readers

• When is the hurricane season in the Caribbean?

  Hurricane season usually runs from 1st June to the 30th of November.Few readers

• How do I get my airline locator so I can view my booking on the airlines website?

  Your airline locator will be shown on your holiday documentation under the flight details section this will be sent to you within 48 hours of making your holiday booking. Some airlines require your booking to be ticketed before you can manage your booking via their website. Ticketing usually takes place approximately 4 weeks prior to your departure date.Few readers

• What do I do if my flight is delayed?

  You should follow the advice of your airline as they will have the most up to date information regarding your delay. If you have onward flights to reach your holiday destination please contact us on our 24/7 in resort helpline +441782 498619 to advise of your delay so we can ensure any onboard arrangements are aware this is especially important if you are traveling to destinations such as the Maldives.Few readers

• How long do I need on my passport to travel to my chosen destination?

  Check the validity of your passport. Some countries require your passport to be valid for six months after the date you travel. You can check the destination by visiting the Foreign, Commonwealth and Development Office in regards to the entry requirements. We recommend that all customers view and sign up for alerts on their chosen holiday destination which will keep you up to date with any recommended advice. Links https://www.gov.uk/foreign-travel-adviceFew readers

• What do I do if I contract a contagious illness prior to travel?

  You should seek advice from a medical professional to determine whether you are fit to travel with your illness. If you are unable to travel and need to cancel you would need to contact your travel insurance to look to make a claim due to illness.Few readers