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Hotel Info
Special requests, facilities, meals plans, dietary requirements
What meal plan is my hotel booked on?
We offer various meal board basis on our holiday packages. Your meal board basis will be confirmed to you at the time of booking. Your meal board basis will also be confirmed on your booking documents sent to you within 48 hours of making your booking. If you have any queries regarding this please contact our Customer Service team or visit the hotel on our website.
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How can I check the facilities that my hotel offers?
You can visit our website and view your chosen hotel this will detail the available facilities at your hotel.
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Can I request a particular room number or location of room at my hotel?
We can add a special request to your hotel booking. You can ask your sales consultant at the time of booking or contact our Customer Services Team who will be happy to assist. Please kindly note requests are not guaranteed.
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Can I make a meal request at my hotel?
We can add a special request to your hotel booking. You can ask your sales consultant at the time of booking or contact our Customer Services Team who will be happy to assist. Please note requests are not guaranteed. If the request is relating to a food allergy/intolerance we will need to check with the hotel to whether this can be accommodated.
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How can I book a room for an early arrival or late departure?
Some hotels may be able to facilitate an early check in or late check out that will be chargeable locally. If you would like to request either please advise the sales consultant at the time of booking and they can add the request. If you have an existing booking please contact our customer services who will be happy to assist. Please note requests are not guaranteed.
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