How do I raise a query/complaint whilst I am on holiday?

If your complaint is relating to your hotel you should contact the hotel reception in the first instance.

If you are unable to resolve the query/complaint please contact our customer service team who will be able to assist you.

Please mark your email as Urgent In Resort and send this to X alternatively you can call our 24/7 in resort helpline +441782 498619.

24/7 in resort helpline +441782 498 619

Updated on: 25/09/2024